Customer Service Policy

Support Hours

Our customer service team works Monday to Friday. We aim to reply to emails and messages within 24 business hours. Messages received on weekends or holidays will be answered on the next working day.

What We Can Help With

Order tracking, shipping status and delivery questions
Product information and pre-purchase inquiries
Returns, refunds and exchange requests
Website technical problems

Contact Channels

You can reach us via our website contact form or support email. Please include your order number for faster help.

Code of Conduct

We treat all customers politely and fairly. We ask customers to communicate respectfully. Abusive, threatening or offensive messages will not be responded to.